Posted to MedZilla HealthCare on 7/9/2018

inVentiv Health

Contact Center Sales Representative - Health license preferred 68608-MZ


City Newark
State Delaware [DE]
Title Contact Center Sales Representative - Health license preferred
Job ID 68608
Overview Savoy is a leading regional health insurance general agency for employee and individual health benefits and services, including Medical, Specialty Benefits (such as Dental, Life, Disability, and Voluntary), Medicare, ACA Compliance Consulting, ERISA Compliance Services, HR and Payroll, and more. The company has regional offices throughout New York, New Jersey, Pennsylvania, and Delaware. Syneos Health is currently engaged in a DIRECT HIRE opportunity with Savoy for inside sales representatives.
This position is primarily responsible for the acquisition of new customers, through the successful attainment of insurance based sales, in a contact center environment. Candidates are expected to service customers through an omni-channel approach, while achieving key performance indicators such as: conversion rate of leads to sales; call quality/compliance; and the timely and accurate resolution of customer transactions. The candidate best suited for this role must be able to maximize each sales opportunity, through the thorough assessment of the customer s needs and the strategic recommendation of available products. This candidate should also display robust customer service skills, excel in product knowledge and client education, and possess the ability to thrive in a fast-paced work environment
Responsible for the acquisition of new client sales, through the leads generated by potential client responses to promotional materials, web based marketing, and telephonic campaigns Handles customer service/sales inquiries via telephone (inbound and outbound), email, and digital channels
Maintains all departmental metrics such as: timely inquiry resolution, call quality/compliance, call documentation, etc.
Educates clients on available insurance products and services Ensures clients are informed of relevant legislative and regulatory issues, and their associated impact
Facilitates the enrollment process for new individual sales and renewing customers
Provides guidance to potential clients on the utilization of
Ensures applications are complete, filed timely, and meet all regulatory requirements
Represents the company in a professional and courteous manner at all times
Participates in ongoing sales training to enhance skills and to keep abreast of changes
Takes direction from Contact Center leadership team, and collaborates effectively with team members
Maintains all applicable certifications and licensing needed to participate in Commercial and Medicare sales
Other assignments or responsibilities as assigned
Requirements BA/BS preferred but not required Applicant must sign an Employee Confidentiality, Non-Competition and Non-Solicitation Agreement Excellent interpersonal and customer service skills. A positive attitude is a must! 1-3 years of Insurance experience - Medicare a plus Excellent communication skills: oral, written, and presentation Ability to problem-solve and effectively complete tasks, with minimal oversight The ability to empathize with customers, and tailor communication style based on the individual s needs High level of computer proficiency, including Microsoft Office products Must remain flexible to meet the needs of the business, including hours of operation and task assignment
Position Type/Category Call Center/Customer Service
Recruiting Area RPO BU
Minimum Education Level High School
Employment/Job Type Full Time
Employment Type Syneos Health position

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