In this role, the Senior Manager, Call Plan Systems and Field Support will have responsibility for implementation of key processes that drive sales force performance: e.g., My Target List field representative call plan feedback. In addition, he/she will have responsibility for the field customer solutions function that includes field inquiry process. The Senior Manager will lead sophisticated ad hoc analysis to support Senior and Brand Management decision making that will optimize the performance on key brands; continually evaluate best practices for potential enhancement of Novo Nordisk approach and processes and identify areas for potential cost savings. In this role, the Senior Manager will need to apply strategic and analytical problem solving skills to tactical sales planning issues and generate the overall vision for getting call plan input from the field.
Reports to the Associate Director, Call Plan and Systems Training. Primary internal relationships are with Data & Systems Operations Team, field sales management (primarily Commercial Execution Directors, Associate Directors of Commercial Execution, and Regional Business Directors), Field Force Strategy COE, and Information Technology. External relationships include interaction with data and analytics vendors, as needed to manage projects and resolve issues. Manages external vendors and consultants as additional resources in the development, delivery and support of training and communications. The Senior Manager will function as a 1st line manager for a contingent resource.
Applies best project management practices in a transparent and productive way. Develops and Delivers training and communication materials for My Target List field representative call plan feedback tool. Develops, Delivers and Summarizes output from field user surveys to determine customer satisfaction levels with systems and related training sessions. Develops and Executes related action steps for improvement based on survey data. Interfaces with field leadership and representatives in soliciting feedback, providing system support and documentation, and ensuring quality and on-time deliverables with a high level of customer satisfaction. Identify areas of opportunity to insource targeting activities. Develop systems to enable field force input into the call plan process in line with Compliance guidelines and Call Plan policy. Evaluate new data sources that can be leveraged to improve our ability to target key customers promote continuous improvement of the call plan. Lead field force deployment activities. Lead field customer solutions function that serves 3K+ field force employees, ensuring that professional, accurate and immediate responses to inquiries from field employees regarding targeting, data investigations, and incentive compensation. Maintains inventory of all training and communication pieces to ensure they are accessible and current. Communicates with all departments and levels of business as needed, including regular interaction with District Business Managers, Directors of Market Access, Regional Business Directors, Area Commercial Leads, and Marketing Managers. This position has significant interaction and management of external vendor partners. Works with multiple stakeholders in Home Office, Diabetes, Obesity, Educator Programs, BioPharm, Market Access, Field Medical and Commercial Execution as well as IT to understand needs and conceptualize, develop and deliver systems communications and pull-through of all existing, newly launched and future field systems for ALL field forces. Lead targeting feedback function: develop systems to enable field force input into the call planning process in line with compliance guidelines and Call Planning Policy. Lead targeting feedback function: identify, analyze and present to leadership new product opportunities /unmet market needs that can be incorporated into the call plan for the Diabetes, Obesity and BioPharm field forces. Analyze and communicate impact of the field force call plan input in driving business. Develop communication and training material on key Call Plan processes, tools, schedule and procedures; lead or assist in delivering training sessions on said processes and procedures. Proven ability to manage multiple projects in a matrices environment. Lead field customer solutions function: manage field inquiry process for 3k+ field force employees. Develop MTL communication strategy and prioritize tactics. Oversee development of Pre Plan of Action (POA), POA, and on-going POA communications and handouts for Call Plan and Systems Team; be the subject matter for the Diabetes, Obesity, Educator Programs, BioPharm, Market Access, and Field Medical Field Forces. Experience with analytics tools such as Excel, Access required, and proficiency with SAS a plus.
Development of People
Ensure that the individual Development Plan (IDP) forms include completed learning and aspiration plans and are in place for all reporting personnel to enable the achievement of goals and capability to assume increased levels of responsibility. Manage the application and communication of all Novo Nordisk policies, procedures, and Novo Nordisk Way.
- 8-10 years of experience in the pharmaceutical industry with analytical required, preferably working on large scale projects within the pharmaceutical industry
- A Bachelor’s degree required, Master’s degree a plus, PMP certification preferred
- Ability to communicate (verbally and in writing) complex business concepts and issues clearly and concisely is essential
- Broad understanding of the role and daily challenges of field force personnel
- Ability to manage and prioritize multiple projects simultaneously
- Proficiency with using IMS Health data (Xponent, PlanTrak and DDD)
- Customer focused with excellent communication skills and ability to work with all levels within organization
- Experience with vendor management, NNI budget management and CE contracting procedures a plus
- Deals with concepts and complexity comfortably
- Excellent administrative, organizational, project management and analytical skills
- Experience as a Project Leader responsible for in-sourcing analytical functions
- Proficiency in analytics tools, such as Excel, Access, necessary. Proficiency w/ SAS a plus
Novo Nordisk is an Equal Opportunity Employer - M/F/Veteran/Disability/Sexual Orientation/Gender Identity.
If you are interested in applying to Novo Nordisk and need special assistance or an accommodation to apply, please call us at 1-855-411-5290. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.
Requisition ID: 54888BR
Job Category: Finance