Posted to MedZilla HealthCare on 1/13/2018

Novo Nordisk

US-NJ, Ask HR Co-Op (Contingent) Job 444755300A1-MZ


Requisition ID 52219BR
Title Ask HR Co-Op (Contingent)
Job Category Human Resources
Job Description Purpose:

Ask HR serves as the first point of contact for all inbound inquiries and is responsible for providing consistent, high quality customer service and HR support to Novo Nordisk employees, candidates and retirees. The person in this role is responsible for providing support for all HR transactions, policies, and processes through multi-­channel support (i.e., phone, online, email, chat, etc.). This position requires application of HR knowledge and capability to independently find solutions from various HR sources.

Essential Functions:
* As part of a team on a part-time basis, ensures 100% coverage during normal business hours (8:00 am – 6:00 pm) and thoroughly documents all inquiries in case management application. Achieve operational metrics in support of the call center’s service level agreements and industry best practices.
* Maintain a current understanding and awareness of HR knowledge and processes to effectively support employee questions with minimal escalations to ensure a positive experience. Contribute positively to the team through the sharing of knowledge, ideas and best practices.
* Escalate employee inquiries to senior support staff, internal business partners and/or external vendors when specific, in-­depth functional knowledge or an exception is required.
* Provide excellent customer service by researching Tier 1 questions and responding with information in a timely, professional, and consistent manner. Responses may be non-­scripted.
* May make recommendations for areas of improvement within department (to simplify, add value, increase efficiency, improve quality, etc.)
* Executes HR services, as assigned (such as file maintenance, HR system administration, vendor credentialing, etc.)
* Accountable for communicating challenges or issues to Manager, Ask HR
* Undergraduate or graduate student in Business or Human Resources
* Ability to maintain highest level of confidentiality
* Customer service experience preferred
* Excellent verbal communication, including proper grammar, tone, and a clear speaking voice to ensure solid communication with customer via all contact channels.
* Excellent written communication skills, including proper grammar and correct sentence structure to document cases and communicate with customers via all contact channels.
* Ability to work well independently and within a team
* Must be able to work well in a fast-paced, rapidly changing environment
* Demonstrated success in problem solving with proven ability to pay close attention to details to ensure customer needs are met

Department Human Resources
Position Location US - Plainsboro, NJ
City Plainsboro
State/Provinces US - NJ
Job/Position Country US

At Novo Nordisk, we know that driving change on a global level and improving treatment outcomes for people with diabetes and other chronic diseases begins here at home. That's why we make an unmatched commitment to our employees, our families and our communities. That means outstanding rewards, industry-leading training programs, and an environment that supports you to achieve your goals at every level. It's all part of the Novo Nordisk Way. It includes our Vision and our commitment to the Triple Bottom Line principle – helping us find the right balance between compassion and competitiveness

With a career at Novo Nordisk, you’ll feel a difference right from the start. It’s a sense of inspiration and mobility that comes from a shared belief in driving positive change for people, families, and communities everywhere. Congratulations on taking your first step!

Novo Nordisk is committed to equal employment opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, physical or mental disability, medical condition, veteran status, genetic information, or any other characteristic protected by federal, state, or local law.

Novo Nordisk will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

If you are interested in applying for employment with Novo Nordisk and need special assistance or an accommodation to use our website or to apply for a position, please call the U.S. Toll Free number at 1-855-411-5290 or click on the following link to submit your request: Please note we do not accept applications for employment or employment related solicitations through this site. If you are requesting special assistance, please specify your request by selecting "Yes" in Question 2 on the site. We will not be able to respond to requests unless you specify the need for special assistance or an accommodation in Question 2. Determinations on requests for reasonable accommodation are made on a case-by-case basis.

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